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Steps to Build ISO 9001 Compliant Program Implementing an ISO 9001 system represents a major effort. However, all of that effort can represent a significant shift for a business - from quantity to quality. Change Management: Avoid Havoc In Very Uncertain Times Escalating gas prices.. CEOs Role in Family Business I first met Roland (not his real name) in 1972. He was a high school student working a summer job in his father's business. 7 Strategies for Sustained Innovation The need for constant reinvention is a given in today's business environment. And while a breakthrough product or concept can catapult an organization ahead of its competitors, in these fast-paced times, that advantage is often short-lived. Dividing The Loot It is when the going gets better, that the going gets tough. This enigmatic sentence bears explanation: when a firm is in dire straits, in the throes of a crisis, or is a loss maker - conflicts between the shareholders (partners) are rare. The Seven Cs: Partnership Danger Signs - The 4th C: Cumulative Money Problems A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.The 4th C: CUMULATIVE MONEY PROBLEMSConflicts over money are very high on the list of reasons that 70% of business partnerships fail. Firing Someone Without Resentment Firing, sacking, letting go or terminating people is unpleasant. There are ways to minimise resentment, but why bother? Because most legal action and unpleasantness stems from dissatisfaction/resentment about the way things were handled - about how rather than what happened. Resolve Differences Resolving conflict doesn't come easily to too many people. Most of us want harmonious relationships and smooth interpersonal interactions. Catch Your Staff Doing Something Right A long time ago, I learned something about being a manager that has proven to be one of the most valuable lessons I've ever heard.You can't manage people from inside your office. Why Your Company Needs An E-Mail Policy Everyone at the office thought that using the company e-mail system to share jokes and funny stories was great fun. That is, until one offended employee decided to sue his employer for having helped to create a hostile work environment. Hire The Person, Not The Resume "? [get] the right people on the bus, the right people in the right seats (and the wrong people off the bus) and then [figure] out where to drive it." - Jim Collins - Good To Great"Hire the best staff you can find, develop them as much as you can, and hand off everything you possibly can to them. Motivating For Higher Performance Employee motivation is probably the most important single manageable factor for success and profitability of all the facets of specialty store retailing. It is too vital to be handled on a hit or miss basis, depending on the whim or spirit that stirs the store owner or manager from time to time. Improving Your Inter-Company Communications At No Cost It's all very well having a flashy (and expensive) advertising campaign, backed up by a wealth of positive PR, but if your staff are not all pulling in the same direction this could be the biggest leak in your plan.Want a more in-depth guide to internal and customer communications, plus a CD-ROM with software with advice, additional content and links to helpful sites?Buy 'Marketing your Business' todayFirstly, everyone need to be able to get accurate information, so ensure that you have a good computer network (or better still, a fully-fledged Intranet) and routinely store the latest versions of documents where everyone can access them. Supplier Sees 53% Reduction in Out-of-Spec Orders Case Study The goal of perfection is a challenge. It is often viewed as an expensive process requiring large investments. Lessons From Innovative Companies What do the companies 3M, Polaroid, and Walt Disney have in common? All have innovation in their blood. All encourage an innovative spirit at every level of their organization. Hiring for Success Hiring someone new to work in your business is one of the most critical decisions a business owner makes, although it is not always given the justice it deserves. If a position is vacant, or additional staff are needed, recruitment decisions are often driven by the pressure to get someone in quickly, rather than waiting for the best person to fill the job. Biometrics and "Return On Investment" At this time of tight budgets, the mantra of business is "Return On Investment!" With few exceptions, expenditures are measured against the bottom line. Outlays for capital expenses are strictly evaluated in terms of profitability and the total cost of ownership. Three Ways to Transmit Loud and Clear The heart of a fool is in his mouth, but the mouth of a wise man is in his heart. --Benjamin FranklinHow often have you said something that you thought was perfectly clear, only to find out later that the receiver had taken it in exactly the wrong way? A boss's ability to communicate well with direct reports depends on the capacity to transmit meaning between people through the use of words. Innovation Management - how will we make the go or kill decisions? Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Employee Motivation - Access Their Unique Talents Your people are invaluable to you. They are the lifeblood of your business or organisation.
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