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Get It Done! Soft Skills not Hard Tools are Required If your organization has people, then interpersonal skills are needed.I work with companies that are on a path they call the lean journey. Organizational Culture, Creativity, Innovation It can be concluded with great certainty that certain organizational cultures inhibit creativity and innovation whilst others foster it. Some organizations are just better at identifying problems, generating and selecting valuable ideas and developing and commercialising them - this is why those firms tend to maintain competitive advantage and remain leaders in their field. Toxic Bosses What's everyone's favorite topic around the water cooler? Bad bosses! You know, the ones who make life in the office unbearable? Here are some of the more common varieties you'll find.1. Status Quo Pep Talks That Can Threaten Your Leadership Organizations live and die by results. Yet most organizations get a fraction of the results they are capable of. Data Delivers Credibility Over the past couple of days I've been setting up visitor counters, so people in another organization can accurately count the number of people who visit their event.They got the idea (and the counters) from an association I belong to, and they, too, are learning how data delivers credibility. The Key to Successful Performance Objectives Have you ever tried to drive somewhere without proper directions? This almost always turns out to be a frustrating experience. Sure, if you stop and ask enough people you may eventually reach your target destination, but think of all the wasted energy, time, and resources needed to accomplish your goal. 30 Ways to be a Butt-Head Boss 1. Trust no one. ISO 9001 and Total Quality Management Total Quality ManagementTotal Quality Management, or TQM, has become one of the most frequently discussed topics in current business literature. Because of the competitive pressures created by Japanese companies, quality became a competitive weapon in the 1980s in most industries. Hire Winners: Avoid These 10 Interview No-No's Have you ever hired someone who did not live up to expectations? I'm sure many of us have at one time. The purpose of the interview is to obtain good information about an applicant to make a wise selection decision. ISO 9001 What Records Does My Business Need To Keep? Which documents must I keep for ISO 9001?In addition to the legislative requirement for your business to keep certain records ISO 9001 2000 requires your business to retain other records to demonstrate compliance with its various clauses.From an ISO 9001 2000 viewpoint records are documents generated whilst operating your Quality Management System. How To Delegate for Fun and Profit Ah, the wretched pain of delegation. It comes easy to some people. One Bad Apple One Bad Apple I know what you are thinking but no, I am not doing a tribute to Michael Jackson and the Jackson 5. Although I will admit that their hit song from the 70's keeps rolling around in my mind as I type this. Problem Solving - Think Cleopatras Ass Picture the scene. Anthony pops down to the guardhouse, partly because he wants a break with the lads, but also because he has a problem. Tap Employee Passion For Business Success Meriwether Lewis set the stage for the Corps of Discovery's success before one single "employee" had been hired. From the outset Lewis and Clark engendered a communications culture that brought in the right prospects, then kept morale high and increased the productivity of those eventually hired. Motivating Employees - Ten Ways to Start You Off Yet there is a place for those external 'raft-build's', 'away days' and 'paintballing'! Just get them in context; there is work to do up front to leverage those experiences and get the best value from them. Just build great relationships in your business or organisation, one-to-one - then have the fun day out and grow even more!"Motivation is like food for the brain. Top 7 Methods to Empower Employees How many times have you asked someone to do something like "draw up a plan for such and such project"? Your employee completes the plan, but then you say, "That is not what I wanted" or "That is not how you do it". And so the employee thinks: you didn't tell me exactly how you wanted it done. Making Meetings Work We have all attended meetings that were boring, mindless and profoundly ineffective. Meetings don't have to be a waste of time. Offshore This! (Outsourcing Tech Support Overseas) So I call my telephone company and someone picks up 15,000 miles away. I asked the rep where she's from. Provisioning/User Management System Upgrades: Part II - Building Awareness And Building Approval Somewhere in the world is a person who wants to see their provisioning/user management systems get a sorely needed upgrade. But they seem to be getting nowhere. Phone Sex is Bad for Business On August 3rd/2005, Reuters reported that a German man had colluded with a phone sex operator to defraud his employer's company out of approximately 16,000 Euro or almost 20,000 US dollars, by making 160 phone calls over a year and a half from work. He apparently split the profits 50/50 with the phone sex operator.
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