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Top Ten Tips for Outstanding Customer Service Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your competition. These Top Ten Tips for Customer Service will get you well on the way. Top Ten Tips About People Management To get the best results you have to be very good at Managing People.. Creating Your Own Business Upturn - Powering Business Development We all see it . . Hidden Consultants Within Your Organization You've all heard the old joke about a consultant being someone who uses your watch to tell you the time, and then steals your watch. There's some truth to the story: consultant recommendations are often the same things that your employees or customers have been telling you all along. 2 Steps For Increasing Company Profits or Performing Business Turnarounds 1. Eliminate wasteEliminate reports, habits, products, duplicate input, and processes that waste time and money. When Change Is In the Wind...Heads Up! In these days of takeovers and mergers, of downsizings and lean management, chances are that you are going to be caught in a job upheaval at least once in your career. Probably more than once!Change in the wind may come like an invigorating breeze on a hot humid night. Employee Performance - If You Want the Best, Get Personal! This is a story about a man and three dogs.I walk a lot - usually for about half to three-quarters of an hour most mornings. Firing Someone Without Resentment Firing, sacking, letting go or terminating people is unpleasant. There are ways to minimise resentment, but why bother? Because most legal action and unpleasantness stems from dissatisfaction/resentment about the way things were handled - about how rather than what happened. How to Say No Rejection hurts. No one likes to give it or to receive it. Choosing the Right Corporate Training According to a Gallup Poll, 80 percent of employees said the availability of company-sponsored training programs was a factor in deciding whether to accept a new job or stick with a current one. And yet the Bureau of Labor Statistics says that the average number of hours of formal training per employee per year is only 10. Employee Orientation: Get New Hires Off To a Great Start The good news is that a new hire orientation program offers an opportunity to build a lasting impression of the new company. The bad news is that that is going to happen whether you plan it or not. 9 Tips for Getting the Most From Your Conference Investment Tips for Getting the Most From Your Conference Investment All professionals attend conferences, seminars, and trade shows each year. Through my observation and person experience here are my top tips for maximizing your time and monetary investment in these events. Hiring Great People And How to Be One Yourself: Five Secrets Bad news.Your senior vice-president, your marketing director or your accounting department head has decided to retire, move to Okinawa or start his own business--and you're left staring, horrified, at a polite letter of resignation. The Dog That Didnt Bark A few weeks ago, after consultations with others in an association I represent, I made a partnership pitch to another organization with similar interests. If the idea comes to fruition, it will radically change our organization. Meaningful Diversity: Creating Cultures of Inclusion In the fitness room the other day, I caught a glimpse of a movie trailer on television. A father spoke very open-heartedly with his son about his work as a fireman. Smart Hiring: What Makes the Right Employee? Good hires do not happen by accident or luck. In this economy, employers are finding a large pool of available workers. Policy & Procedure Manuals - Tools For Greater Productivity and Efficiency In today's tough retail environment the retailer needs all the tools he can get to help improve efficiency, productivity, and the bottom line. Two of these tools are the company's Policy Manual and Procedure Manual. Its All About The Customers, Baby If you want to ensure a steady stream of customers in your business, you must always remember why you're in business in the first place.Sure you want to earn a decent income for yourself, but you also want to provide a useful service don't you?That second reason should take precedence over the first. Work Priorities: Where Can You Spend Your Time Most Effectively? Understanding where you can spend time most effectively requires concentration in three areas:1. Doing what you enjoy 2. Is Your Business Ethical? Ethics - in a profession or trade - is that branch of philosophy which studies the principles of right and wrong in human conduct.Is your business ethical?What I mean is "Does your business do the right thing when faced with that decision?" It's a simple question, which many businesses struggle with.
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